Our Guarantee

Here at Starlink Accountants, we are firmly committed to providing measurable service levels to our clients and a personal as well as a highly professional service. Accordingly, I, O. Ali, Managing Partner of Starlink Accountants, hereby unconditionally guarantee that if any of the following service criteria are not met in any month, I will make a full refund of that month’s fee.

1. Emails received by 1600 hours on any normal working day will be answered the same day.
2. Letters will be answered within two days of receipt.
3. Subject to all the appropriate information having been received from the client, draft Annual Accounts will be submitted for approval within four weeks.
4. All new clients will be contacted by their Account Manager within two days of signed Contracts being received.
5. Client/Accountant ratio will be maintained at a constant level to ensure no loss of personal service.
6. All accounting work will be carried out “in house” by suitably qualified people.
7. Should it be necessary to leave a telephone message it will be answered same day/following day latest

Our Commitment

No other firm in our sector does more to demonstrate our commitment to exceeding clients service standards, examples of this include: Free face-to-face meetings – Tax is complicated which is why we offer everyone free face to face meetings in any city of the UK. Unlimited access to your own dedicated personal Starlink Acounatants. No call centres, no outsourcing, no press one for this or two for that. Money back service guarantee. All your telephone calls and e-mails will be answered the same day or we will refund your monthly fee’s. Outstanding reputation. We have won more awards for customer service and accountancy excellence than any other firm in our market, for example:

• Best Accountant for Contractors & Small Business
• Excellence in Accounting .
• Customer Commitment – UK Customer Satisfaction
• Excellence in Customer Services
• Business of the Year working towards it

Many companies say they are committed (of course they do, what else could they say) but few if any are able to demonstrate and prove it. It is because of this ongoing dedication to outstanding and remarkable customer service that Starlink Accountants are the West Midlands’s largest accountants to Contractors and SME’s. We have over clients of whom work through their own UK limited company and we encourage anybody to provide feedback on any aspect of our service. If you have any feedback, comments or thoughts regarding the service we provide please complete the below form, and we would be delighted to review and discuss your thoughts.